To follow in real time the evolution of a return, go to the "My Orders" section for your secure space"My Account".
You will find details of your return requests and their status, as well as the list of corresponding credit notes and refunds.
As soon as the returned products are received and checked by our teams, we will proceed with your refund.
Here are the different return statuses:
- : Your return request has been taken into account, our logistics teams are waiting for the returned product(s) for validation of the refund.