WARNING : For a product to be refunded, it must not have been used or washed and must be returned to us in its original packaging with the labels.
For any return request, go to your account -> "My orders" -> "Return a product". Select the "quantity and the product(s) you wish to return, then click on "confirm return". You will then be able to "print the return label" and follow the instructions on the label.
You have 30 days after receiving your order to generate a free return label from the website.