Orders
- How do i order online ?
- I haven't received a confirmation email, what should I do?
- Can I change my delivery address after my order has been sent?
- What should I do if the item I am looking for is "out of stock" or if a colour/size is not selectable?
- Is it possible to be delivered elsewhere than at home?
- How long do I have to wait before I can track my order?
Shipping & Transport
- Where can I find a UPS pick-up point?
- Which carrier will deliver my order?
- What should I do if I receive a faulty product?
- What should I do if I have received the wrong product?
- If I missed the delivery of my package, can I schedule a new one?
- In which countries can I receive my order?
Payment and security
- Is it possible to buy or use a gift card on the site?
- Why is my payment declined?
- Is VAT included in the displayed prices?
- How do I get the invoice for my order?
- What payment methods are available on the site?
- When am I debited for the amount of my order?
Returns & Exchanges
- How do I return purchases made at a shop selling Babolat products?
- Is it possible to exchange in shops selling Babolat products?
- The refund amount is incorrect, what should I do?
- How long does it take to get my refund?
- How do I track my return?
- Can I exchange my products?