Orders
- How do i order online ?
- I haven't received a confirmation email, what should I do?
- Can I have my order delivered to a location other than my home?
- Can I change my delivery address after my order has been sent?
- What should I do if the item I am looking for is "out of stock"?
- How can I follow the progress of my order?
Shipping & Transport
- In which countries can I receive my order?
- Which carrier will deliver my order?
- Where can I find a UPS pick-up point?
- How can I be sure that my order has been sent?
- If I missed the delivery of my package, can I schedule a new one?
- What should I do if I have received the wrong product?
Payment and security
- Are online payments on the Babolat website secure?
- What payment methods are available on the site?
- When am I debited for the amount of my order?
- Why is my payment declined?
- How do I get the invoice for my order?
- Is VAT included in the displayed prices?
Returns & Exchanges
- How do I return my Babolat product?
- How many days do I have to return my order?
- How much does it cost to return an item(s)?
- How do I download my return label?
- How do I track my return?
- Can I exchange my products?