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  2. Orders

Orders

Orders

  • How do i order online ?
  • I haven't received a confirmation email, what should I do?
  • Can I change my delivery address after my order has been sent?
  • What should I do if the item I am looking for is "out of stock" or if a colour/size is not selectable?
  • Is it possible to be delivered elsewhere than at home?
  • How long do I have to wait before I can track my order?
See all 17 articles

Shipping & Transport

  • Where can I find a UPS pick-up point?
  • Which carrier will deliver my order?
  • What should I do if I receive a faulty product?
  • What should I do if I have received the wrong product?
  • If I missed the delivery of my package, can I schedule a new one?
  • In which countries can I receive my order?
See all 8 articles

Payment and security

  • Is it possible to buy or use a gift card on the site?
  • Why is my payment declined?
  • Is VAT included in the displayed prices?
  • How do I get the invoice for my order?
  • What payment methods are available on the site?
  • When am I debited for the amount of my order?
See all 7 articles

Returns & Exchanges

  • How do I return purchases made at a shop selling Babolat products?
  • Is it possible to exchange in shops selling Babolat products?
  • The refund amount is incorrect, what should I do?
  • How long does it take to get my refund?
  • How do I track my return?
  • Can I exchange my products?
See all 12 articles

Discounts & Sales

  • Why doesn't my promotional code work?
  • How do I obtain and use a promotional code?
  • What is a promotional code?
Help and contact | Babolat official website
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