If your promotional code doesn't work, here are a few steps to follow to solve the problem:
- First, make sure there are no typing errors, such as a space after the code.
- Check whether the promotional code applies to the products you have in your basket, as the coupons may be specific to a given selection of products.
- Consult the General Terms and Conditions linked to your promotional code to ensure that it is applicable to your order. You can find this information in the e-mail we sent you, under our banners, or in the general terms and conditions of the offer.
If, despite these checks, the promotional code still does not work and you are certain that it is valid, please do not hesitate to contact us.