Once you have placed your order, a confirmation e-mail will automatically be sent to you. If you haven't received it, please see our dedicated article.
From then on, you can track the progress of your order at any time in your account, under "My orders".
There are two statuses corresponding to each stage in the progress of your order:
- In preparation: We have received your order and our logistics team is preparing it.
- Sent: Your order has left our warehouse and is on its way to its delivery point. Once delivered, the status remains "Sent".
In addition to this information, our UPS carrier will notify you by e-mail and/or SMS on two occasions:
- When your order is picked up
- The day before delivery
If you would like to know more about our delivery conditions, please consult our Transport & Delivery section.
If you have any other questions, please do not hesitate to contact us.