We can only accept returns if the product is unused and in its original packaging. Babolat.com does not offer demo products. Original packaging includes tags, box, plastic on the handle, header card in racquet, etc. If you would like to try a product before you purchase it, please contact your local dealer (link to dealer locator) If there is a manufacturer defect with the product you purchased on Babolat.com, please click here to submit a warranty claim.